Operation Manager

Responsibilities include but are not limited to: * Spa Manager with the supervision, management, and growth of the staff.* Maintaining proper payroll procedures, including tips and gratuity.* Supervising all Spa staff including reception, therapist, attendants, rooms, and other providers.* Creating spa roster, training programs, and managing any unexpected situation.* Processing monthly inventory for retail products.* The ability to maintain a high level of guest satisfaction and act as a role model.* Monitoring operating supply funds for the Spa Department and generate necessary purchase orders and requisitions, under Spa Management Guideline.* Monitoring the spa attendant standards and engineering issues by daily walkthroughs around the spa facilities, report deficiencies as they occur and follow-up.* Reviewing all suggestions and comments from guests and give the appropriate follow up with the Spa Manager.* Developing all operation manuals for department and implement training programs to ensure the growth of the department.* Holding regular departmental meetings and daily briefings to assist in communication within department and team.* Appropriate couching and feedback to the team to make sure we are following 100% to the service culture and the core standards.* Assisting the Spa Manager in implementing staffing guidelines, discipline, operational procedures, developing new spa treatments.* Effectively managing the spa in the absence of the Spa Manager.

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