Quality Performance Specialist

• Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules• Check and evaluate the representatives rating and insure and follow the quality standards• Evaluate different surveys from Representatives about ROs and Support and take necessary actions• Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations)• Available to work on different shifts based on the department requirements• Interpret and comply with quality process standards• Oversee the implementation and ensure efficiency of inspection and quality systems• ******** quality process activities• Inspect data to detect areas for improvement• Elaborate, recommend, and oversee improvement actions• Report on results of quality activities

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